SD AND CRM COMBO COURSES

• Organizational Structures
• Business Parterns

• Creating and processing sales orders
• Sales document types
• Item categories
• Schedule line categories
• Partner determination
• Contracts and scheduling agreements
• Incompletion logs
• Material determination, material listing/exclusion
• Free goods

• Creating and processing deliveries
• Controlling inbound and outbound deliveries
• Packing
• Packing Functions
• good receipt and goods issue
• Stock transfer with delivery

• Forms of Billing
• Credit and Debit memos
• Methods for crating Billing Documents
• Collective processing of billing documents
• Accounts Determination
• Business Area account assignment
• Special Features of SD & FI Interface

• Defining and maintaining prices, surcharges, and discounts
• Creating condition tables, access sequences, and condition types
• Using prices and other conditions in sales documents
• Promotions and Rebate processing

• Copying control
• Output determination
• Text Control
• Overview of configuring printed documents in SD
• Introduction to basic system enhancements(user exits)
• Introduction to personalization (e.g. transaction variants)

SAP CRM FUNCTIONAL

1. Introduction to Fundamentals and architecture of SAP CRM
SAP CRM Marketing
SAP CRM Sales
SAP CRM Service
Implementation & operation of SAP CRM

2.CRM Base Customization: CR 100
CRM basic data:
Account Management
Organizational model
Product master
Customizing settings for each object
CRM business transactions
Overview of generic functions in business transactions
Activity management
Customizing for these objects
Process control and determination
Partner determination
Actions
Overview of pricing in CRM
CRM billing
Basics concepts of CRM middleware
ntroduction to the CRM WebClient User Interface

3.CRM Marketing : CR 600
Overview of marketing management in SAP CRM
Marketing Plans and campaign management
Working with marketing projects
Preparation and Execution of campaigns
Segmenting business partners
Marketing attributes
Graphical Modeler
Creating profiles and target groups
Personalized mail forms
Creating personalized e-mails
Marketing Product Proposals
Lead Management and Surveys
Campaign automation
External List Management
Special Functions and Features in campaign management
Couponing

4.CRM Sales: CR 300
Opportunity management and Pipeline Performance Management
Copying control
Quotation management
Order management
Special functions in quotation and order management
Pricing in SAP CRM Sales
Contract management
Rebate processing
Activity management in SAP CRM Sales
Visit planning
Territory management

5.CRM Service : CR 700
Maintenance of technical objects
Installed base management
Individual objects
Service contract processing
Service agreements
Service contracts
Service plans
Service order processing
Resource planning
Service confirmation
Service billing
ERP Integration
Complaints and returns processing
Complaints and returns
In-house repair processing
IT Service Management